Title:  Manager, Clinical Operations - CHI St. Luke's Hospitalist Program

Division:  Medicine
Schedule:  Monday - Friday; 8 am - 5 pm
Work Location:  Houston, TX
Salary Range:  $63,151 - $85,000
FLSA Status:  Exempt
Requisition ID:  11427

Summary

The Section of General Internal Medicine is seeking an experienced Clinical Operations Manager to manage the overall operations for the Section’s Hospital Medicine Program. The Hospital Medicine program comprises of over 80 hospitalists serving at 4 hospitals in the greater Houston region. As the Clinical Operations Manager, you will be responsible for clinical operations and building an environment to drive progress and achieve goals in the areas such as quality, financial performance, physician satisfaction, and other initiatives. The ideal candidate is an experienced professional who is a self-starter and can independently identify and solve day-to-day operational challenges across the program.

 

With over 250 faculty and staff, the section of General Internal Medicine is one of the largest and most diverse in mission and faculty in the Margaret M. and Albert B. Alkek Department of Medicine. Our multi-disciplinary faculty members provide a broad range of clinical services, educational leadership, scholarly efforts, and service to the community. Our section members work as hospitalists, outpatient primary care physicians, emergency center clinicians, pharmacists, and public health experts across the greater Houston area. 

Job Duties

  • Oversees the daily clinical operations of the Hospital Medicine Program together with physician leadership and section administration.
  • Monitors budgets and financial data related to the program including revenue opportunities, expense management, and financial reporting. 
  • Manages the clinical roster to ensure effective utilization against approved staffing plans.
  • Responsible for physician scheduling and schedule management using QGenda.
  • Manages and processes supplemental pay requests, reimbursements, supply requests, and other program expenses.
  • Generates monthly billing invoices for the hospital program.
  • Works with BCM central revenue cycle to support and troubleshoot billing issues. 
  • Develops, prepares, and interprets program data to provide actionable reports for physician leadership and section administration.
  • Identifies opportunities for business and clinical process improvement and manages process improvement projects.
  • Assists with program development, network integrity, referral capture, and marketing initiatives required for successful growth of the program.
  • Manages the human resources activities for the program in partnership with the Section's HR coordinator and program coordinators.
  • Develops plans for improving utilization of resources and maintaining practice efficiency while seeking to minimize operational costs. 

Minimum Qualifications

  • Bachelor’s degree in a related field.
  • Four years of relevant experience. 

Preferred Qualifications and Skills

  • Bachelor's degree in Healthcare, Business, or related field.
  • Master's degree in Business, Healthcare Administration, or related field.
  • Two years of experience managing a team.

 

While many competencies, skills, and knowledge are critical to the success of the role, the following are examples of notable aptitudes that must be demonstrated:

  • Experience with financial management, clinical operations in a hospital setting, and knowledge of scheduling platforms (QGenda), electronic health records (EPIC), and other key software platforms.
  • Strong leadership skills and ability to gain the confidence of faculty, staff, leaders, colleagues, etc.
  • Ability to display a professional, positive attitude with strong interpersonal skills and communication skills required and must be able to work independently and collaboratively to meet deadlines.
  • Highly detail-oriented, self-motivated, efficient, and strong organizational skills.
  • Demonstrate a high degree of flexibility in accepting work assignments with the ability to effectively prioritize tasks, understand processes, and resolve issues.

 

 

Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.

 

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

 11427

CH; CA