Summary

The Graduate Medical Education (GME) Central Office Lead Coordinator plays a critical role in the operations of Accreditation Council for Graduate Medical Education (ACGME)-accredited and non-standard training (NST) programs by providing advanced administrative and operational support to the Designated Institutional Official (DIO), GME leadership, Program Coordinators (PCs), Program Directors (PDs), Residents, Fellows, and institutional stakeholders. This position ensures compliance with accreditation and credentialing requirements, facilitates communication between departments and affiliates, and supports the overall efficiency of GME operations. The GME Lead Coordinator leads initiatives related to, data management, and program coordinator development, ensuring the success of graduate medical education at the institutional and departmental level.

In the Office of Graduate Medical Education, this role supports more than 1,600 residents and fellows, 20 departments, and 6 hospital affiliates, providing operational, compliance, and educational infrastructure essential to institutional accreditation. The key responsibilities as mentioned in the above question collectively ensure that GME operations run efficiently, trainees remain compliant, and departments receive consistent guidance that supports both accreditation and institutional quality standards. This position is fully in-office during the initial 90 days. After successfully completing this period, employees may shift to a hybrid schedule consisting of two in-person days and three remote days.

Job Duties

Credentialing & Compliance

• Reviews credentialing requirements and maintains trainee personnel records (1,600 residents and fellows) in the institutional database (MedHub/Success Factors).
• Works closely with GME team members, learners, and program leadership to resolve credentialing issues and ensure compliance with institutional, affiliate hospitals and ACGME standards.

Implementation of Annual GME New Hire Orientation & Onboarding

• Manages the planning and execution of GME Administrative Orientation for 500 Residents and Fellows annually.
• Administratively reviews and approves required documentation to ensure a seamless transition into training programs.
• Manages key processes and workflows on behalf of Human Resources for hiring and onboarding. This includes ensuring timely and accurate processing of employment actions and monitoring progress between the new hire and the Human Resources records team.
• Assists in refining onboarding workflows for efficiency and consistency across departments.

Training & Development

• Provides comprehensive training, education, and ongoing guidance to program coordinators, on institutional processes, GME-program operations, accreditation requirements, and best practices.
• Facilitates and presents to departmental GME coordinators, covering key topics such as compliance updates, process improvements, and best practices. 
• Leads training, development, and performance support efforts for program coordinators (100) across all Baylor College of Medicine campuses and affiliated sites, including Houston, Lufkin, and San Antonio. A key challenge of this role is providing consistent guidance and support to individuals who do not report directly to this position and operate under varying departmental leadership structures. Success requires strong interpersonal and influencing skills to build trust, foster collaboration, and promote alignment with institutional and ACGME expectations across geographically dispersed team. 
• Serves as a backup and resource for Program Directors during departmental program coordinator vacancies, ensuring continuity of operations and compliance with GME requirements.

Technology & Systems Management

• Manages and serves as a subject matter expert for critical GME medical education technology platforms that support the lifecycle of a trainee at BCM.
• Provides advanced troubleshooting and guidance to both trainees and program leadership to ensure system accuracy, functionality, and alignment with institutional and accreditation requirements.

Presentation & Meeting Coordination

• Prepares professional presentations and materials for team meetings, program meetings, and institutional trainings. Coordinates presenters and follows up with key stakeholders to ensure alignment on GME initiatives.
• Responsible for one or more institutional GME committees by organizing meetings, preparing agendas, documenting discussions, and ensuring follow-up on action items.

Communication & Collaboration 

• Serves as the liaison between academic departments (20), hospital affiliates (6), and institutional leadership to facilitate program initiatives and ensure the effective coordination of educational activities.  

Minimum Qualifications

• High School diploma or GED.
• Six years of relevant experience.

Preferred Qualifications

• C-TAGME certification.