Title:  Lead, Service Delivery

Division:  Supply Chain Management
Schedule:  Monday - Friday 8:00 a.m. - 5:00 p.m.
Work Location:  Texas Medical Center, Houston, TX
Salary Range:  $77,029 - $100,065
FLSA Status:  Exempt
Requisition ID:  7441


The Lead Service Delivery Associate is responsible for collaborating with specified BCM missions and their leadership to optimize the relationship with Supply Chain Services. The Lead Associate will receive and investigate demand signals, understand critical needs of assigned mission areas, and work with mission and senior leadership to achieve procurement needs. This role will be considered the subject matter expert on procurement for a given mission/area, and requires mastery level knowledge of procurement best practices and compliance requirements. 

Job Purpose

The Service Delivery role will operate in a system wide total spend of ~$400 million as a team member of professional staff.  This role, in conjunction with the Manager of Service Delivery, will help to develop a procurement roadmap for the transformation and change for a given service delivery area. This position contributes to the development of goals and procurement planning efforts for its mission/area. 

Job Duties

Assists in the development of a roadmap for transforming a service delivery function 
Assists to streamline the requisition to pay (R2P) and procure-to-pay (P2P) processes for mission partners including legal, compliance, and finance approvals
Creates a customer centric service delivering new value for a specified mission/area
Measures and reports employee and customer satisfaction with the BCM Service Delivery function
Reports quarterly on customer satisfaction and KPI's
Assists in the creation of procurement procedures that conform to Uniform Guidance, compliance, and regulatory requirements standards so as to protect the Baylor College of Medicine by mitigating risk and maintaining compliance with all federal, state, and local laws
Develops strong working relationships with all internal stakeholders and leadership to become a trusted partner

Minimum Qualifications

  • Bachelor's degree.
  • Six years of relevant experience.





Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.