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Title:  Lead, IT Infrastructure and Systems

Division:  Information Technology
Schedule:  Monday - Friday, 8:00 am - 5:00 pm
Work Location:  Houston, TX
Salary Range:  $86,273 - $118,000
FLSA Status:  Exempt
Requisition ID:  8737

Summary

Prior to 2018, the Baylor enterprise data center was  occupied solely by Office of Information Technology (OIT) enterprise computing, storage and networking systems, and was fully owned and managed by OIT. By design, that computing and networking environment was highly  standardized and homogeneous and required relatively simple and low-level "care and feeding" environmental, cabling and logistical support from the data center operations team. In the last four to five years, power, cooling, and space requirements from state-of-the-art compute and storage systems have dramatically diminished resulting in a surplus of space, power, and cooling. At the same time, Baylor's research community increasingly realized a need for a more efficient, cost-effective, reliable, stable, and secure environment in which to house research department systems they had been maintaining in their labs. All of the aforementioned factors led to an invitation to the research community to bring their heterogeneous, diverse, and non-standardized systems into the enterprise data center space. That fundamental paradigm shift to operating a co-location (co-lo) data center facility significantly increased the complexity of the task of managing the data center space, including retro-fitting and/or redesigning various of the legacy data center sub-systems (work that is still ongoing and will continue for several more years). It also increased the volume, complexity, and nuance of the communication required between the data center team, the research community, and the related enterprise infrastructure support teams.

 

Thus, the right candidate for this role will possess a "wide and deep" understanding of all data center power, cooling,  environmental, racking, and cabling systems, along with at least five years of managerial/supervisory experience in large enterprise data center(s), coupled with excellent written and oral communication skills, and project management experience. The right candidate must be highly organized, able to track and advance multiple projects and their component tasks, and continually search for opportunities to pursue greater efficiencies, scalability, reliability, cost savings, integration, and physical security on behalf of both the enterprise infrastructure and the research community systems.

Job Duties

  • Directs and supervises one IT infrastructure and systems coordinator FTE, including but not limited to day-to-day activities, scheduling, tracking, training, professional development, annual evaluations, compensation recommendations, and replacement when applicable.
  • Active participation in, and at times, leadership of architectural planning and design, budgeting, procurement, power provisioning, goods receipt, and hardware installation ("racking and stacking").
  • Frequent technical and financial analysis of existing systems viability/value in the context of technology and market forces that either offer opportunities for micro and macro-level improvements to existing infrastructure, and/or represent threats to the same.
  • Performs occasional intra-fiscal year budgetary planning and analysis when necessary.
  • Responsible for scoping, designing, selecting, evaluating, procurement, and management of all power, cooling, temperature, and humidity monitoring and alerting systems in all data center spaces owned and/or managed by BCM/OIT.
  • Including, but not limited to monitoring of in-aisle humidity and temperature on all DC rows/aisles.
  • Leads the planning, scheduling, confirmation, and re-running of more than 30,000 data processing jobs (monthly) currently managed by Baylor's jobs automation tool, on behalf of customers both external and internal to OIT, including bi-weekly payroll for the entire College.
  • Manages multiple software and firmware packages, including budgeting, procurement, version control, upgrades, life cycle management, retirement, and replacement when relevant.
    • Chief among the software apps is the data center infrastructure management system (DCIM).
  • Works directly and closely with Baylor's corporate physical security team to spec, procure, install, maintain, audit, and monitor all physical security systems protecting the data center spaces, including, but not limited to video cameras, key/prox-card access systems, and two-factor authentication pads.
  • Manages, approves, and adjusts where necessary, all systems' (enterprise and research) space and power consumption, including anticipation of and provision for near-term and future increases.
  • Manages, plans for, procures, organizes, and stores all in-house cabling inventory, both copper and fiber.
  • Plans for, procures, and manages all infrastructure supporting copper, power, and fiber-optic cable plant.
  • Develops and nurtures long-term, integral working relationships with a highly diverse researcher constituency (including technologists and Ph.D.s), enterprise computing, storage, networking, and cybersecurity professionals, on-staff electrical engineers, and other relevant facilities team members.
  • Develops, writes, modifies, organizes, publishes, disseminates, and retires guidelines, procedures, and policies related to all activities in the data center space(s).
  • Serves as the primary point of contact to all support-related vendors for the data center environment, including but not limited to UPS systems, CRACs, cold-aisle containment pods, etc.
  • Must work independently almost entirely (99%), with occasional direction from the director of core infrastructure services, as needed.
  • Except for vacation and sick time, must be on call 24x7x365.
  • Lifting of heavy objects such as network and server components (installation in racks) may be required at times.
  • This position is *not* eligible for full-time remote working, though one to two days a week may be possible based on the ebb and flow of on-site work activities (COVID-19 protocols may alter the circumstances).

Minimum Qualifications

  • Bachelor's degree. Four years of relevant experience may substitute for degree requirement.
  • Six years of relevant experience.

Preferred Qualifications

  • A bachelor's degree in computer science, Internet technology, mechanical, electrical, or industrial engineering, or business (other degrees may be considered depending on other qualifications/experience).
  • Five years of experience managing/supervising medium-to-large enterprise data center(s).
  • In the absence of a bachelor's degree, 10 years of data center management experience is required.
  • Must possess extensive technology and programming knowledge related to database and internet-related infrastructure.
  • Must be highly organized with excellent documentation skills.
  • Excellent communication skills, both written and oral.
  • Highly polished at writing guidelines, procedures, and policies related to an enterprise data center environment.
  • The ability to both think critically, and to "think outside the box", willing to challenge conventional wisdom.

 

The candidate must be highly articulate and capable of working in a technically and politically dynamic environment, skilled in nuance, and comfortable with ambiguity, changing priorities, and able to sift through extraneous data to arrive at facts-based analysis.

 

 

 

 

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

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