Title:  Epic Revenue Cycle Analyst - Resolute PB, Claims

Division:  Information Technology
Schedule:  Monday - Friday, 8 AM - 5 PM
Work Location:  Texas Medical Center, Houston, TX
Salary Range:  $77,029 - $108,419
FLSA Status:  Exempt
Requisition ID:  9648


The Senior Clinical Applications Associate provides daily operational analysis, support and maintenance for the Epic Revenue Cycle Applications used by the Baylor College of Medicine clinical departments.  This analyst participates in professional billing, claims and project management activities for clinical systems related to the clinical practice.


The candidate must be willing to multitask, eager to learn and have the ability exceed customer service. They must be competent to speak directly with stakeholders and articulate solutions to help increase the capture of clinical charges.

Internal title:  Senior Clinical Applications Associate; External title: Epic Revenue Cycle Analyst – Resolute PB, Claims

Job Duties

  • Supports and maintains Epic's Professional Billing and Claims applications.
  • Participates in weekly operational change control meetings with Patient Business Services revenue cycle staff regarding build requests for Epic billing related workflows.
  • Provides end-user coaching and contributes with development of training documentation in regards to the professional billing and claims workflows within Epic.
  • Advises enhancement, upgrades and maintenance activities across the breadth of revenue cycle applications.
  • Responsible for detailed documentation of build fixes within IT change management system.
  • Provides in person, telephone, and virtual support to users for Epic Upgrades and other clinical project go-lives.
  • Addresses professional billing and claims issues directly with customers while providing technical solutions.
  • Collaborates with Clinical IT teams for optimization, maintenance and projects activities.
  • Assigned for call support and available when needed for after hours/weekend support.
  • Performs testing and validation for maintenance patch weekends
  • Assists with migration of records through data courier in Epic.
  • Completes Peer Reviews for build completed by teammates.
  • Monitors incoming/outgoing charges and rule based management.

Minimum Qualifications

  • Bachelor's degree.  Four years of relevant experience may substitute for degree requirement. 
  • Four years of relevant experience.

Preferred Qualifications

  • Four years of Epic build experience
  • Certification and build experience in one of the modules listed below and understanding of general revenue and claims workflows
  •  Epic certification in one of the below applications is preferred:
    • Professional Billing
    • Charge Router
    • Claims



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.