Title:  Director, Clinical Operations

Division:  Surgery
Schedule:  Monday - Friday, 8 AM - 5 PM
Work Location:  Houston, TX
Salary Range:  $120,000 - $150,000
FLSA Status:  Exempt
Requisition ID:  9951


The Michael E. DeBakey Department of Surgery at Baylor College of Medicine seeks a dynamic leader experienced in clinical operations and management to serve as Director of Clinical Operations. This position requires an individual who is highly organized, motivated, and eager to work in a fast pace environment.  The position will lead the strategic direction for clinics in the Michael E. DeBakey Department of Surgery by developing clinic goals and leading process improvement activities.  The director will also manage the daily clinic operations and oversite of the clinic through reporting and completing projects related to clinic efficiency, patient satisfaction, and reporting, among others.

Job Duties

Clinical Operations – 35%
•    Direct clinical operations for all department of surgery divisions: general surgery, thoracic, cardiothoracic, cardiothoracic and circulatory support, abdominal transplantation, bariatrics, plastic surgery and CfAST.
•    Assist with management and development of patient referral pathways, appointment scheduling, faculty template changes, and decision tree modifications.
•    Oversee the department’s clinical effort reporting and time away via the Qgenda application.
•    Establish performance indicators and apply them to ensure the successful execution of clinical growth strategies.  

Ambulatory Operations – 30%
•    Develop clinical operating policies and procedures; ensure compliance with established practices. – 10%
•    Provide quality metrics and efficiency, along with ambulatory reporting (patient statistics, visits, room utilization, and staff utilization) for the Department. 
•    Oversee clinical inventory management: monitor and order fulfillment of office/medical supplies for multiple onsite and offsite clinical locations. 
•    Responsible for conducting emergency drills, equipment inspection and replacement.
•    Oversee department ambulatory operations, including Patient Satisfaction, MyChart Activation, Clinical Procedures and Best Practices/Clinic Efficiency. 
•    Collaborate with BSLMC to improve surgery scheduling processes and address road blocks.

Administrative and HR Operations – 30%
•    Identify knowledge, competency, and performance gaps to develop strategies and solutions for addressing gaps.
•    Partner with central business development teams to execute on approved ventures and programs that align with growth strategies.
•    Independently create material (PowerPoint Slides, project documents, business plans, etc.) to support Vice-Chair of Clinical Affairs and the Division Chief of Bariatrics Surgery in obtaining funding and other resources. 
•    Responsible for staff development & retention, including assisting in the hiring and terminations of clinical staff.
•    Ensure that practice operations and team members are knowledgeable of and in compliance with applicable regulatory, licensing and accrediting agency standards. 
•    Monitor staffing assignments for clinical staff, set performance development plans and goals, and conduct annual performance evaluations. 
•    Supervise clinical staff and define work responsibilities and prioritization. 
Oversee staff moral and engagement such as awards and recognition, work anniversaries, and milestones.
•    Serve as a member and key administrator for the department’s clinical practice and business and growth committees; leading meetings and monitoring action items.
•    Provide assistance to division administrators with onboarding and off boarding staff and faculty by providing Epic training and access, closing templates, and patient re-scheduling. 

Other – 5%
•    Assist with the development and implementation of the department’s disaster recovery plans, including staffing ambulatory sites and arranging for telehealth visits. 
•    Lead contributor to committees such as, Space Committee, Alternative Work Arrangement Committee, Disaster Recovery Plan, and APP Council.

Minimum Qualifications

  • Bachelor’s degree.
  • Eleven years of directly related experience with four years of supervisory experience.

Preferred Qualifications

  • Master’s degree.
  • Seven years of directly related experience with a Master’s degree with four years of supervisory experience.
  • Prior knowledge using QGenda.
  • Experience with Epic system.
  • Experience in clinical supervision and program management.
  • Solid understanding of budgeting, resourcing, and performance evaluation procedures.
  • Excellent knowledge of market strategies and program development methodologies.
  • Proficient in MS Office and computer systems (e.g., patient management software, such EPIC).
  • Excellent communication and people skills.
  • Proven organizational and leadership skills.
  • Skilled in resolving issues and conflicts.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.