Title:  Coordinator, Patient Support Services

Division:  Baylor Population Program
Schedule:  Monday - Friday, 8:00 a.m. - 4:30 p.m.
Work Location:  Houston, TX
Salary Range:  $37,147 - $43,000
FLSA Status:  Nonexempt
Requisition ID:  18154


The Baylor Teen Health Clinic currently provides pregnancy testing, family planning, sexually transmitted diseases (STD) and HIV/AIDS education and screening, primary healthcare, and case management services to teens, their partners, and adolescents in Harris County. The clinics provide services to teens from the age of 13-24.


We are seeking a Coordinator, Patient Support services to work in one of eight clinic locations.  Each clinic is typically staffed with a Patient Support Services Coordinator, A Medical Assistant a Nurse (RN or LVN) and a Nurse Practitioner. Duties include patient interaction, customer service and basic office skills. The coordinator will greet and answer patient questions while acting as a front-line representative, record and maintain reports and data to support operational activities. He or She must manage multiple task and deadlines using organizational skills and possess a strong sense of customer service.

Job Duties

  • Performs traditional office duties and skills.  
  • Schedules and coordinates patient appointments and visits, including telemedicine.  
  • Prepares and maintains daily appointment schedules and collects necessary patient information and completes documentation, applications and eligibility.  
  • Processes enrollment applications and performs data entry timely, accurately and in compliance with State and Federal standards and guidelines. 
  • Performs other duties as assigned to meet departmental goals. 

Minimum Qualifications

  • High school diploma or GED.
  • Two years of relevant experience.

Preferred Qualifications

  • Proficiency in Windows, MS Office applications, and the Internet.
  • Excellent verbal/written communication skills are necessary. 
  • Must manage multiple tasks and deadlines using organizational skills. 
  • Must have ability to make independent decisions while exercising good judgment. 
  • MUST have EXCELLENT Customer Service Skills.
  • Ability to read, write and speak Spanish. 



Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.