Title:  Coordinator, Patient Support Services

Division:  Neurology
Schedule:  Monday - Friday, 8:00 a.m. - 5:00 p.m.
Work Location:  Houston, TX
Salary Range:  $31,581 - $42,714
FLSA Status:  Nonexempt
Requisition ID:  15071


The Department of Neurology at Baylor College of Medicine is seeking a qualified Coordinator, Patient Support Services to join our Multiple Sclerosis team. This position will primarily provide administrative/support responsibilities in an ambulatory setting and provide routine patient care in the ambulatory setting as needed. The member will participate as part of our Multiple Sclerosis team, helping to care for our patients.

Job Duties

  • Completes Prior Authorizations.
  • Schedules patient tests, procedures, and appointments. 
  • Conducts patient outreach phone calls and post visit follow-ups.
  • Manages in-basket messages. 
  • Manages and coordinates incoming patient referrals. 
  • Enters orders for patient tests and obtains proper paperwork.
  • Performs clerical/administrative responsibilities such as filing and/or scanning patient medical records, obtain lab/x-ray reports, hospital notes, and referral information. 
  • Takes inventory of clinic supplies and order supplies as needed.
  • Notes the primary complaint/reason for patient's visit.

Minimum Qualifications

  • High school diploma or GED.
  • Two years of relevant experience.

Preferred Qualifications

  • Prior Knowledge or experience in Neurology.
  • Prior Authorization experience.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.