Summary

The Coordinator, Patient Support Services will work in one of eight clinic locations. Each clinic is typically staffed with a Patient Support Services Coordinator, A Medical Assistant a Nurse (RN or LVN) and a Nurse Practitioner. This position is located at the Lawn Clinic and offers free parking.

The Baylor Teen Health Clinic currently provides pregnancy testing, family planning, sexually transmitted diseases (STD) and HIV/AIDS education and screening, primary healthcare, and case management services to teens, their partners, and adolescents in Harris County. The clinics provide services to teens from the age of 13-24.
 
Services We Provide:
• Comprehensive Exams (Male & Female)
• Gynecological services
• Birth control and family planning
• Sexually transmitted disease screening and treatment
• Primary healthcare
• Immunizations
• HIV/AIDS education and screening

Job Duties

• Greets patients, orients patients, and answers patients questions.
• Records patient arrival in Practice Suite and and makes followup appointments as required.
• Acts as a front line representative, records and maintains reports and data to support operational activities.  
• Schedules and coordinates patient appointments and visits, including telemedicine. 
• Prepares and maintains daily appointment schedules and collects necessary patient information. and completes documentation, applications and eligibility.
• Processes enrollment applications and performs data entry timely, accurately and in compliance with State and Federal standards and guidelines.
• Enters additional information into other databases and tracks patient demographic information.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• Two years of relevant experience.

Preferred Qualifications and Skills

• Proficiency in Windows, MS Office applications, and the Internet.
• Excellent verbal/written communication skills.
• Must manage multiple tasks and deadlines using organizational skills.
• Must have ability to make independent decisions while exercising good judgment.
• Must have excellent Customer Service Skills.