Title:  Coordinator, Patient Support Services - Gastroenterology

Division:  Medicine
Schedule:  Monday - Friday, 8: 00 am -5:00 pm
Work Location:  Houston, TX
Salary Range:  $31,581 - $45,000
FLSA Status:  Nonexempt
Requisition ID:  14126


The section of Gastroenterology & Hepatology is looking for an enthusiastic and motivated patient support services coordinator to schedule Gastroenterology Endoscopy outpatient procedures. The position requires patient education and navigation through the patient's journey, including prepping the patient's procedure, and scheduling the procedure with BCM & BS LMC EMR. The ideal candidate will work closely with physicians and procedure schedules.

Job Duties

  • Schedules endoscopy GI procedures in BCM and BSLMC , assuring that every referred patient will have a procedure date scheduled.
  • Contacts patients for instruction before the procedures and notify patient of date/time/arrival time.
  • Requests additional information from referring physicians.
  • Works closely with endoscopy care coordination team to fill endoscopy block.
  • Works on order work queue to select orders and schedule patients.
  • Works closely with MD's for any special instructions, including procedure locations and clearances prior.
  • Performs cross-checks for procedural or scheduling conflicts to ensure accuracy of exam.
  • Acquires clinical notes for exams. 
  • Works with referring provider.
  • Verifies and confirms patient identification and patient information including patient precautions and other vital information on all documentation, as observed by supervisor.
  • Communicates in an appropriate manner as outlined in the patient care manual.
  • Schedules clinic appointments.

Minimum Qualifications

  • High school diploma or GED.
  • Two years of relevant experience.

Preferred Qualifications

  • Experience in scheduling appointments in EMR.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.