Title:  Coordinator, Patient Support Services- Cardiology

Division:  Medicine
Schedule:  Monday - Friday, 8:00 am - 5:00 pm
Work Location:  Houston, TX
Salary Range:  $31,581 - $45,000
FLSA Status:  Nonexempt
Requisition ID:  14155


The Cardiology department is seeking a reliable  Patient Support Services Coordinator that is proficient in delivering patient care in a high-paced ambulatory care setting. The ideal candidate will have general knowledge of clinical billing, patient care scheduling, and insurance, while providing clerical and administrative support.  The Coordinator will assist in the overall day to day clinical operations of the Cardiology clinical practice at McNair Campus.

Job Duties

  • Schedules diagnostic tests/procedures at St. Luke's by coordinating with different departments in BSLMC inpatient Epic.
  • Informs patients about their arrival time, instructions. 
  • Orders supplies, keeps inventory,  and reconciles inventory par levels.
  • Uploads reports and bills all EP device reports from website to EPIC.
  • Reconciles patient volume with charges billed to ensure charge capture.
  • Schedules diagnostic tests at McNair Cardiology.
  • Registers and schedules new patients when patient profiles do not exist in BCM Epic.
  • Monitors the pending insurance verification accounts the day before patient appointment and collaborates with IV team to ensure patient is financially cleared.
  • Works on the prepayment/AR list and contacts patients a week in-advance, to inform/collect the balance before appointment.
  • Reschedules patient's appointments.
  • Submits/follows up tickets with facility (CHI/Baylor) for any repair.
  • Provides administrative support for physicians.
  • Manages and coordinates patient referrals.

Minimum Qualifications

  • High school diploma or GED.
  • Two years of relevant experience.

Preferred Qualifications

  • Prior EPIC experience.
  • Prior cardiology clinic  experience.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.