Title:  Coordinator, Patient Accounts Receivable

Division:  Patient Business Services
Schedule:  Monday - Friday, 8:00 am - 5:00 pm
Work Location:  Houston, TX
Salary Range:  $34,739 - $46,984
FLSA Status:  Nonexempt
Requisition ID:  15931


Baylor College of Medicine is seeking a Coordinator. The ideal candidate will understand   AR follow up. The Coordinator should have knowledge of how to appeal a denied claim and check status of a claim by payer website or placing a telephone call to the payer.

Job Purpose

Coordinates insurance medical claims. 

Job Duties

  • Expedites and maximizes payment of insurance medical claims by contacting insurance payers and patients by telephone or website.
  • Works on complex and/or specialized cases. 
  • Provides assistance with  inquiries from outside parties regarding account status and possible resolutions.
  • Utilizes specialized knowledge of regulatory or contractual billing guidelines to determine an account’s ability to pay after initial rejection from payer.
  • Resolves all denials, and requests for information, including appeals.
  • Identifies trends in payer non-compliance and informs management accordingly.
  • Follows up on outstanding accounts and makes proper notations in EPIC system and logs.

Minimum Qualifications

  • High School Diploma or GED.
  • Minimum of two years of experience working in a medical setting, to include medical insurance and/or accounts receivable follow-up.

Preferred Qualifications

  • Prior experience working in a medical setting.
  • Experience working with A/R follow up and insurance company representatives for claim status.
  • Experience submitting an appeal for reimbursement. 
  • Experience accessing the payer website for claim information.


Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.