Title:  Coordinator, Patient Accounts Receivable

Division:  Patient Business Services
Schedule:  Monday - Friday, 8:00 am - 5:00 pm
Work Location:  Houston, TX
Salary Range:  $34,739 - $46,984
FLSA Status:  Nonexempt
Requisition ID:  15013


Baylor College of Medicine is seeking a Coordinator that understands AR follow up. The ideal candidate should have knowledge of how to appeal a denied claim and check status of a claim by payer website or placing a telephone call to the payer.

Job Duties

  •  Expedites and maximizes payment of insurance medical claims by contacting insurance payers and patients by telephone or website.
  •  Works on complex and/or specialized cases. 
  •  Provides assistance with  inquiries from outside parties regarding account status and possible resolutions.
  • Utilizes specialized knowledge of regulatory or contractual billing guidelines to determine an account’s ability to pay after initial rejection from payer.
  • Resolves all denials, and requests for information, including appeals.
  • Identifies trends in payer non-compliance and informs management accordingly.
  • Follows up on outstanding accounts and makes proper notations in EPIC system and logs.
  • Provides guidance and technical work direction to less experienced  staff.


Minimum Qualifications

  • High School diploma or GED.
  • Two years of relevant experience.

Preferred Qualifications

  • Prior experience working in a medical setting. 
  • Prior experience working with medical insurance companies for claim status. 
  • Knowledge on submitting an appeal for reimbursement. 




Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.