Summary

Job Duties

• Works closely with clinical IT staff to understand the short and long-term strategies and requirements, works with others to identify and implement technology solutions to support the plans.
• Assists in performing the analysis, development, and testing of clinical applications and procedures. Makes recommendations as necessary.
• Communicates with end users, assisting employees with technical troubleshooting, documenting issues, troubleshooting various applications, following standard support procedures, and determining and documenting resolutions for clinical applications.
• Provides proactive response to or escalate the resolution of the electronic medical record applications issues.
• Completes documentation of all communications and issues in our Service Now system.
• Handles incoming communication to the Clinical Support Team including calls, voicemail, e-mail, and InBasket by accurately analyzing, resolving, and documenting problems and requests in accordance with current standards.
• Proactively analyzes, investigates, resolves and documents data issues in clinical applications and interfaces to ensure accuracy, consistency and data integrity.
• Monitors and troubleshoots error logs and data errors related to data dictionaries and interfaces.
• Participates in supporting application upgrades, modifications, including on-site dress rehearsal for go-lives.
• Creates and continually updates Knowledge Based articles to document clinical workflows in Epic to describe build and assist with troubleshooting issues.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High School diploma or GED.
• Four years of relevant experience.

Preferred Qualifications

• Bachelor’s degree. No experience required with Bachelor’s degree.