Title:  Clinical Applications Associate - Epic Billing

Division:  Information Technology
Schedule:  Monday - Friday, 8:00 am - 5:00 pm
Work Location:  Houston, TX
Salary Range:  $63,151 - $87,149
FLSA Status:  Exempt
Requisition ID:  8829


The Clinical Applications Associate provides daily operational analysis, support and maintenance for the Epic Revenue Cycle Applications used by the Baylor College of Medicine clinical departments. This analyst participates in professional billing, claims and project management activities for clinical systems related to the clinical practice.

Job Duties

  • Supports and maintains Epic's Professional Billing application.
  • Participates in weekly operational change control meetings with Patient Business Services revenue cycle staff regarding build requests for Epic billing related workflows.
  • Provides end-user coaching and contributes with development of training documentation in regards to the professional billing and claims workflows within Epic.
  • Advises enhancement, upgrades and maintenance activities across the breadth of revenue cycle applications.
  • Responsible for detailed documentation of build fixes within IT change management system.
  • Provides in person, telephone, and virtual support to users for Epic Upgrades and other clinical project go-lives.
  • Address professional billing and claims issues directly with customers while providing technical solutions.
  • Collaborates with Clinical IT teams for optimization, maintenance and projects activities.
  • Assigned for call support and available when needed for after hours/weekend support.
  • Perform testing and validation for maintenance patch weekends.
  • Assist with migration of records through data courier in Epic.
  • Complete Peer Reviews for build completed by teammates.
  • Monitor incoming/outgoing charges and rule based management.

Minimum Qualifications

  • Bachelor's degree. Four years of relevant experience may substitute for degree requirement. 
  • Two years of relevant experience.

Preferred Qualifications

Two years working in the professional billing or claims utilizing Epic as the EHR
Epic professional billing build/setup and understanding of general revenue and claims workflows is preferred
Epic certification in one of the below applications is preferred:

  • Professional Billing
  • Claims
  • Charge Router
  • Electronic Remittance





Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.