Title:  BCM Temporary - Patient Accounts - Appeals & Denials

Salary Range:  $18.40/hr
Schedule:  Monday - Friday, 8 am - 5 pm
Requisition ID:  5500

Job Purpose

The position requires an experienced collector that understands AR follow up. The collector should have knowledge of how to appeal a denied claim and check status of a claim by payer website or placing a telephone call to the payer.

Job Duties

  • Call insurance companies or access payer website for claim status, appeal status on denied claims and payment reimbursement.
  • Expedite and maximize payment of insurance medical claims by contacting the patients or insurance companies concerning unpaid accounts receivables via telephone or online systems.
  • Follow up on outstanding accounts and make proper notations (updating insurance information, using correct activity codes) in the Epic system.
  • Investigate & resolve denials, unpaid accounts, partially paid accounts and requests for information, including appeals.
  • Review invoices to verify payments accurate contractual adjustments.
  • Update patient information and file medical claims with correct information, via electronic or paper submission.
  • Assist with inquiries from outside parties regarding account status.

Minimum Qualifications

  • High school diploma or GED.
  • Three years of relevant experience.


  • Must have experience in AR follow up, speaking with the insurance company reps for claim status.
  • Must have experience with accessing the payer website for claim information.
  • Must have experience in submitting an appeal for reimbursement.





Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.