Title:  BCM Temporary - Clerical Support

Division:  Ambulatory Operations
Schedule:  Monday - Friday
Work Location:  Houston, TX
Salary Range:  $18 / hour
FLSA Status:  Nonexempt
Requisition ID:  14535


Temporary position, the assignment may last approximately 3 months.  This position is not eligible for benefits.  

Job Duties

  • Greets patients and obtains demographic, financial, and insurance information; enters or updates data in EPIC.
  • Calculates and collects patient time-of-service payments in accordance with departmental cash collection and control procedures.
  • Collects patient copays.
  • Responsible for daily reconciliation of all payments and petty cash.
  • Informs patients of any visit delays.
  • Answers any questions received at the front desk.
  • Attends Front Desk team meetings.
  • Manages patient appointments and may schedule follow-up visits.
  • Responsible for distributing patient documents and scanning documents in EPIC.
  • Ensures charge tickets are marked and records all charges captured by physicians on department charge tickets.
  • May pre-certify patient insurance for clinic procedures.
  • May provide instructions to patients concerning testing and surgeries.
  • Acts as liaison between patient, physician, and billing office regarding billing and collection issues.
  • Acts as liaison between patient, clinical staff, and physician regarding questions.
  • Answers telephone and routes calls to the appropriate individual.
  • Provides varied, job-related administrative support as needed.
  • May correspond with insurance companies regarding patient accounts.

Minimum Qualifications

  • High School Diploma or GED.
  • Two years of relevant experience.

Preferred Qualifications

  • Front desk experience in a healthcare environment.
  • Experience in Epic EMR.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.