Title:  Associate Ombudsman

Division:  Office of Provost
Schedule:  Monday - Friday, 8 am to 5 pm
Work Location:  Texas Medical Center, Houston, TX
Salary Range:  Commensurate with experience
FLSA Status:  Exempt
Requisition ID:  7973

Job Purpose

The Associate Ombuds is a designated independent, neutral, confidential and informal conflict management practitioner. As part of the ombuds office, s/he provides ombuds services and contributes to the effective performance ombuds office. From the ombuds office, BCM community members receive guidance and support to:

  • Address workplace issues promptly, fairly and at the appropriate level.
  • Advance communication and conflict management abilities.
  • Uphold an ethical, compliant, transparent and communicative organizational culture.
  • Promote an engaging, productive and positive workplace.

Job Duties

Conflict Management Consultation and Referral:

  • Offer organizational ombuds services in accordance with the International Ombudsman.
  • Association's Standards of Practice and Code of Ethics, and the BCM ombuds office policy.
  • Protect with utmost care the confidential nature of all ombuds office communications.
  • Remain independent and neutral in execution of all duties.
  • Engender trust and establish rapport with BCM family members of all levels and functions.
  • Listen and support BCM community members in addressing concerns and issues they raised.
  • Mediate disputes to effectively reach mutually beneficial agreements.
  • Coach BCM community members, of all levels and functions, to best help them, help themselves.
  • Take all needed actions to guarantee ombuds office confidentiality, including acting to preserve legal privilege and ombuds office status as not a recipient of notice for the college.
  • Provide explanation/interpretation of policies and procedures.
  • Support identification of issues causing challenges and advise on potential improvements.
  • Acquire proficient working knowledge of the college structure, business operations, core values, missions, college culture, practices, and procedures.
  • Stay current with and utilize best practices in ombuds field in office operation and service delivery.
  • Travel, as required, to other affiliate locations for integration and casework.
  • Fulfill other duties as may be assigned, however, these will never compromise the independence or neutrality of the position.

Organizational Connection:

  • Contribute to the implementation and integration efforts for the ombuds office, including communications activities to raise awareness and increase understanding and comfort of the ombuds office as a resource to help address issues and concerns of all types.
  • Exemplify the Code of Conduct and Core Values.
  • Serve as a resource, advisor, and thought partner to BCM community of all levels and functions.
  • Develop strong, working relationships with employees of the related formal functions.
  • Support identification and analyses of gaps between the stated college goals and actual practices.
  • Assist in upward and downward organizational communication and feedback.
  • Promote and conduct learning opportunities, to advance conflict management skills.

Minimum Qualifications

  • Bachelor's degree.
  • Six years of relevant experience.

Preferred Qualifications

  • Master's Degree.
  • Two years relevant work experience (e.g. negotiation, people management, creative problem solving).
  • Capable of maintaining confidentiality of highly sensitive data.
  • Demonstrated and established reputation for integrity, discretion, honesty, and good judgment.
  • Not adverse to conflict.
  • Strong listening/coaching skills including assessing authenticity and articulating appropriate feedback.
  • Committed to fairness, responsiveness, empathy, honesty, and appropriate risk-taking.
  • Excellent use of situational analysis and prompt judgment, in decision-making, problem solving, and conflict management.
  • Ability to engage and persuade individuals of every level and function, including an exceptional capacity for diplomacy, tact, and organizational awareness.
  • Strong facilitation/presentation and networking/collaboration skills to build and maintain beneficial relations especially with related functions.
  • Capacity to work effectively when under pressure, in ambiguous and complex situations whether individually or as part of a regular or ad hoc team.
  • Self-directed and able to determine appropriate course of action with limited supervision, including excellent time management, project planning and management.
  • Effective written and verbal communication skills, for all audiences.
  • Demonstrated success navigating issues of diversity.
  • Recognizes and enacts teachable moments with skill and frequency.
  • Competent in Microsoft software, including Word, Excel, Outlook and PowerPoint, etc.
  • Training in mediation highly preferred.
  • Prior membership in the International Ombuds Association.





Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.