Summary

Patient Business Services is seeking an Assistant Coordinator, Patient Accounts Receivable to assist the AR follow up team with payment reimbursement from payers.

Job Duties

• Call insurance companies to check the status of a claim.
• Accesses payer website for claim status.
• Appeals denied claims (sends LOMN and records to the payer for reimbursement).
• Sends letter to patients for COB issues.
• Requests LOMN from the providers.
• Responds to emails/questions from the department.
• Documents claim status in Epic.
• Completes correspondence.
• Expedites and maximizes payment of insurance medical claims by contacting insurance payers and patients by telephone or website.
• Assists with inquiries from outside parties regarding account status.
• Reviews invoices to verify payments and contractual adjustments.
• Resolves all denials and requests for information, including appeals for less complex cases.
• Follows up on outstanding accounts and makes proper notations in Epic system and logs.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• Prior experience working in a medical setting.

Preferred Qualifications

• Prior A/R follow-up experience.