Summary

The Front Desk Specialist I provides initial patient-family contact and maintains the continuity of patient rapport throughout the patient’s visit. The individual serves as a key player in the front desk activity (checking-in and checking out patients) for various providers of health care services at various locations. Some of the primary duties include greeting patients and obtaining demographic, financial and insurance information.

Job Duties

• Greets patients and obtains demographic, financial and insurance information; enters or updates data in EPIC; establishes MyChart account status (activation and confirmation).
• Calculates and collects patient time-of-service payments in accordance with departmental cash collection and control procedures.
• Collects patient copays; handles daily reconciliation of all payments and petty cash.
  Informs patients of any visit delays.
• Answers any questions received at the front desk.
• Attends mandatory Front Desk team meetings.
• Manages patient appointments and schedules follow-up visits and referrals.
• Distributes patient documents and scanning documents in EPIC.
• E-Verifies patient insurance for clinic procedures.
• Acts as liaison between patients, physicians, and billing office regarding billing and collection issues.
• Acts as liaison between patient, clinical staff, and physician regarding questions.
• Answers telephone and routes calls to the appropriate individual.
• Reviews Department Appointments Report (DAR) for assigned daily tasks.
• Completes 72-hour daily confirmation, No Show follow-up and Telehealth calls.
• Provides varied, job-related administrative support as needed.
• Performs other duties as assigned.

Minimum Qualifications

• High School diploma or GED.
• No experience required.

Preferred Qualifications

• 1 year of patient access or equivalent customer service or healthcare experience.