Summary

The Office of Education Affairs is seeking a Financial Student Aid Counselor to provide support for students, hiring managers, and other stakeholders across all schools within Baylor College of Medicine.

This position offers the flexbility of a hybrid work arrangement.

Job Duties

Awarding Aid 

• Assists in administering financial aid programs, which include Federal loan programs and Work-Study.
• Maintains a working knowledge of Financial Aid, including requirements and eligibility for students.
• Adheres to institutional, state, and federal financial aid awarding policies.
• Adheres to institutional, state, and federal policies (e.g., FERPA [Family Educational Rights and Privacy Act], BCM policies).

Federal Work Study 

• Processes aid for the Federal Work-Study program (FWS), assists with maintaining updates to job postings, employed student roster, and reconciles fund data with student employment data monthly.
• Assists with preparing year-end FWS reports for federal reporting.
• Coordinates student hiring with individual departments on and off campus.
• Trains hiring managers annually on program requirements
• Communicates with hiring managers, departments, and students to facilitate effective management and oversight of the FWS program.
• Assists in maintaining process documentation annually on FWS for audit, program review, clarity, and guidance.

Customer Service 

• Processes emails in the general financial aid inbox (reading, categorizing, responding) in a timely fashion.
• Answers calls on the Office of Student Financial Aid telephone line and voicemail in a courteous and professional manner.
• Greets all visitors (students, staff, faculty, etc.) in a friendly and welcoming manner.
• Triages all customer points of contact (email, phone, in person) to the appropriate office(s) and redirect as needed.
• Provides assistance to BCM students related to financial aid awarding and processing of all submitted financial aid forms.
• Manages the calendar for the Senior Manager of the Student Financial Aid Office, scheduling meetings, setting up Zoom, etc.
• Processes and reroute incoming office mail as needed.
• Organizes office supplies.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High School Diploma
• Two years of relevant experience.

Preferred Qualifications

• Prior financial aid experience.
• Proficiency with Microsoft Office Suite.
• Excellent customer service skills.