The COO oversees Baylor Medicine’s day-to-day operations ambulatory sites, procedural areas, and support functions. Working in close partnership with physician leaders, department chairs, faculty, administrators, hospital and health-system executives, and academic leaders, the COO translates organizational strategy into effective operating plans, scalable infrastructure, and measurable results.

The ideal candidate is an experienced healthcare executive with a strong understanding of academic medicine, physician practice operations, ambulatory care delivery, faculty practice models, value-based care, revenue cycle management, and organizational change.

• Develop and execute the operating strategy for the academic physician practice in alignment with institutional priorities.
• Lead the development and implementation of annual operating plans, performance goals, budgets, and capital plans.
• Establish effective systems for accountability, decision-making, communication, and execution across clinical and administrative functions.
• Identify opportunities to improve access, capacity, productivity, patient experience, quality, and financial performance.
• Build an integrated operating model that supports the practice’s clinical, education, research, and community missions.
• Assess opportunities for growth, new services, affiliations, partnerships, mergers, and expansion into new markets.

• Oversee the operational performance of outpatient practices, specialty clinics, procedural services, and other practice locations.
• Improve patient access, scheduling, referral management, care coordination, clinic utilization, and continuity of care.
• Partner with medical directors and department leaders to optimize provider templates, staffing models, workflows, and practice capacity.
• Promote standardized, evidence-informed operating practices while respecting specialty-specific needs.
• Support the implementation of team-based care, population health initiatives, digital health services, and other innovative care models.
• Ensure effective coordination between the physician practice, hospitals, academic departments, affiliated organizations, and community partners.

• Establish strong, collaborative relationships with department chairs, division chiefs, medical directors, faculty, advanced practice providers, and practice leaders.
• Partner with physician leadership on clinical strategy, governance, compensation, recruitment, retention, professional development, and succession planning.
• Support an environment that recognizes and balances clinical, teaching, research, and service contributions.
• Facilitate timely resolution of operational issues and conflicts.
• Engage physicians in performance improvement, strategic planning, innovation, and organizational decision-making.
• Promote a culture of trust, professionalism, inclusion, transparency, and shared accountability.

• Ensure that clinical operations support high standards for quality, patient safety, service excellence, and regulatory compliance.
• Partner with the CQO to monitor outcomes and address performance gaps.
• Advance initiatives related to patient experience, access, care coordination, and population health.
• Ensure compliance with applicable federal and state laws, accreditation requirements, payer regulations, privacy standards, and institutional policies.
• Develop and maintain effective dashboards and reporting systems for operational, clinical, financial, and experience outcomes.

• Develop a high-performing administrative and operational leadership team.
• Oversee workforce planning, recruitment, onboarding, retention, succession planning, and leadership development.
• Promote appropriate staffing models for physicians, advanced practice providers, nurses, clinical support staff, and administrative personnel.
• Foster employee engagement, professional development, and a culture of continuous improvement.
• Ensure that organizational structures and roles are aligned with strategic and operational priorities.

• Ensure that practice operations support the educational mission of the medical school, residency and fellowship programs, and continuing professional education.
• Partner with academic leaders to protect and strengthen the infrastructure needed for teaching and research.
• Support the development of clinical research operations, research participation, and appropriate integration of research into clinical practice.
• Collaborate on faculty recruitment, retention, promotion, and advancement initiatives.

• Partner with information technology and clinical informatics leaders to optimize the electronic health record and other practice systems.
• Advance the effective use of analytics, automation, artificial intelligence, telehealth, and digital tools.
• Ensure that leaders have timely, accurate, and actionable data for decision-making.
• Support interoperability, patient engagement, and digitally enabled care models.
• Evaluate emerging technologies and operational innovations for strategic value, feasibility, and return on investment.

• Participate in executive leadership, board, faculty practice, and institutional governance structures.
• Maintain effective relationships with health-system executives, hospital leaders, academic leadership, trustees, donors, payers, regulators, and community stakeholders.
• Represent the physician practice with professionalism and credibility inside and outside the organization.
• Promote alignment between the practice, medical school, hospitals, health system, and affiliated entities.