Summary

The Department of Otolaryngology is seeking an Associate Administrator to oversee multiple service lines and ensure programs are delivered effectively, efficiently, and securely. As a senior strategy advisor, this role will assist in the planning, organization, direction, evaluation, and improvement of healthcare operations, research administration and operations programs, human capital efforts, and fiscal accountability. Reporting directly to a Baylor College of Medicine (BCM) Administrator, the role will serve as a leader and influencer with the Chair of Otolaryngology and other faculty and stakeholders within the organization. The role is expected to act with full authority in the absence of an Administrator. This role is visible and dynamic, requiring accessibility across BCM campuses and Affiliate organizations for in-person meetings or collaborative work.

• Assists in developing strategic and short-term planning processes and facilitates obtaining and validating data needed for strategic decision-making.
• Serves as a strategic resource to Chair and Otolaryngology leadership to shape and advance strategic priorities and initiatives.
• Coordinates efforts to define priorities, report on progress, and ensure that the priorities are integrated into decision-making.
• Works collaboratively with leadership to develop a framework to effectively communicate and implement key performance indicators and strategic metrics that identify the current state, craft the path to the future state, and present project status compared to milestones.
• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, terminating, assigning, rewarding, disciplining, and managing schedules of a dynamic group of employees. 

This position is eligible for an annual performance-based bonus. The bonus is based on accomplishing specific goals and objectives outlined by department leadership as well as funding availability.

Job Duties

Financial Management:

• Oversees financial operations, including departmental budget, grants, contracts, clinical revenue, and other funds, to ensure adherence to prudent and generally accepted accounting practices.
• Advocates for and communicates high standards, holding staff and faculty accountable to Otolaryngology and College financial management policies. Analyzes financial reports and provides guidance and recommendations for action to the Administrator.
• Along with the Administrator and Chair, manage staff and faculty effort and cost distributions per institutional and sponsor/donor guidelines. 

Clinical Operations:

• Oversees clinical practice operations, in collaboration with the Administrator, through personnel administration, quality improvement, billing and collections, and process management and design.
• Oversees and reports on Department and Chair Goals. 
• Provides action plans as needed.
• Ensures clinical productivity measures are met and exceeded by accessing and analyzing data and providing actionable recommendations.
• Participate in discussions with physician leadership and faculty about individuals on the faculty compensation plan or specific clinical sections/service lines. 
• Routinely organizes staff meetings and actively participates in day-to-day events with the staff. 
• Reviews and prepares proformas for faculty recruits and new business opportunities.
• Supports patient experience efforts through defining and operationalizing related activities and improvements. 

Research Administration/Operations:

• Oversees, in collaboration with the Administrator, pre-award and post-award programs within the Otolaryngology.
• Provides advisory support to faculty through the grant life cycle.
• Partners with leadership to ensure compliance and effective use of resources.
• Reviews and oversees reports provided to Principal Investigators (PIs) and other research personnel related to funding. 

Educational Operations:

• The Education curriculum for residents and fellows is an active part of Department operations. This role is expected to learn the education program and be accountable for its requirements.
• Participates in College-wide initiatives and serve as liaison between Otolaryngology and College.
• Effectively communicates information is disseminated to staff and faculty across mission areas. 

Talent Management:

• Acts as a thought partner to the Administrator to define and operationalize an administrative structure conducive to meeting and exceeding goals.
• Engages with College Human Resources leaders to enhance two-way communication and connect policy and programs for application within Otolaryngology.
• Designs processes to align with College policy and enhance the employee experience. 

Performs other job-related duties as assigned.

Minimum Qualifications

• Bachelor's degree.
• Five years of relevant experience including prior experience in a management role.

Preferred Qualifications and Skills

• Master's degree in Business, Public Health, or related fields.
• Experience in a clinical and/or academic medicine as an operational leader.