Title:  Scheduling Specialist I

Division:  Patient Business Services
Schedule:  Monday - Friday, 7:00 am - 5:00 pm
Work Location:  Houston, TX
Salary Range:  Hiring up to $19,415
FLSA Status:  Nonexempt
Requisition ID:  13457


PRC Schedulers is a clinical support position  that is required to answer patients calls which average 5,900 a month , 6,900 med sched messages, 500 my chart messages and average 3,000 bump patients averaging from 30 to 120 days out.               

Job Duties

  • Books, coordinates, and reschedules patient appointments.
  • Registers patients in Epic system.
  • Verifies insurance of new and returning patients.
  • Greets patients in clinic and answers questions.
  • Schedules surgeries, outpatient appointments, and admissions as requested.
  • Answers telephone and routes patient calls.
  • Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
  • Assists with preparation of agendas, materials, meetings, etc.
  • Assembles patient charts for next day visits; updates profiles on patients.
  • Interviews new patients via telephone prior to scheduling appointment.
  • Calls patients to remind them of their appointments.

Minimum Qualifications

  •  High school diploma or GED. 

Preferred Qualifications

  • Customer service.
  • Bilingual ( English and Spanish).



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.