Title:  Patient Affairs Specialist

Division:  Patient Business Services
Schedule:  Monday - Friday; 8:00 am - 5:00 pm
Work Location:  Greenway Plaza, Houston, TX
Salary Range:  $34,058-$38,700
FLSA Status:  Nonexempt
Requisition ID:  3485
Job Purpose

On behalf of the professional medical staff, establishes the initial patient-family contact and maintains the continuity of patient rapport.

Job Duties
  • Manages patient appointments and schedules follow up visits.
  • Responds to and assists physician with patient questions.
  • Provides and explains educational material to patients. Informs patient on treatment and administration.
  • May obtain and record patients' vital signs and assist patients in patient flow through the clinic.
  • Answers phones and provides information to patients or takes detailed messages and forwards them to the appropriate party.
  • Provides varied, job-related administrative support as needed.
  • May correspond with insurance companies regarding patient accounts.
Minimum Qualifications
  • Education Required: High school diploma or GED.
  • Experience Required: Two years of relevant experience.
  • Certification/Licenses/Registration: None Required.





Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.