Title:  Medical Assistant II

Division:  Family and Community Medicine
Schedule:  Monday - Friday, 8:00am - 5:00pm
Work Location:  Houston, TX
Salary Range:  $40,862 - $46,984
FLSA Status:  Nonexempt
Requisition ID:  17766


Baylor College of Medicine's Family and Community Medicine Division is seeking a Medical Assistant II.


The Medical Assistant II performs a variety of duties and provides quality patient care to the sick or injured or others requiring medical services. The scope of services include comprehensive healthcare for homeless men, women, and children. This position reports to the physician, nurse practitioner, or physician’s assistant on duty for clinical supervision and to the Nurse Manager and Director of Clinical Operations for administrative supervision. Daily work hours may vary with minimal evening or weekend hours.

Job Duties

  • Administrative Duties:
    • Greets and logs-in patients at the office/clinic.
    • Verifies patient insurance eligibility.
    • Gathers data for reports and certifications including UDS and PCMH.
    • Collates and verifies encounter forms.
    • Scans documentation related to the clinical visit.
    • Performs clerical duties such as answering phones, taking dictation, or completing insurance forms.
    • Contacts medical facilities or departments to schedule patient tests or admission.
    • Takes an inventory of clinic supplies and informs assigned designee of ordering needs.
    • Keeps financial records or performs other bookkeeping duties such as handling credit or collections or mailing monthly statements to patients.
  • Clinical Duties:
    • Supports clinical provider and care team to ensure coordinated care for patients.
    • Interviews patients to obtain medical information and measure their vital signs, weight, and height.
    • Notes the primary complaint/reason for visit and patient questions and concerns.
    • Records patients' medical history, vital statistics, or information such as test results in medical records.
    • Sets up instruments and equipment according to department protocol, including medical laboratory equipment.
    • Maintains patient and services rooms in a neat and orderly condition.
    • Fulfills clerical responsibilities as assigned which may include: scanning patient medical records; obtaining lab/x-ray reports, hospital notes, referral information; completing forms/requisitions as needed.
    • Sorts clinic mail and files patient medical records.
    • Prepares and administers medications as directed by a physician.
    • Collects blood, tissue, or other laboratory specimens, logs the specimens, and prepares them for testing.
    • Changes wound dressings.
    • Assists with patient examination and treatment, handing them instruments or materials or performing tasks such as giving injections or removing sutures.
    • Explains treatment procedures, medications, diets, or physician instructions to patients.
    • Authorizes drug refills and provides prescription information to pharmacies.
    • Stocks patient exam rooms.
    • Helps to maintain a clean and organized clinic environment.
    • Adheres to clinic policies and procedures.
    • Answers telephones and schedules appointments.
    • Performs phlebotomy and CLIA waived testing, including running control tests for CLIA kits.
    • Operates x-ray, electrocardiogram (EKG), or other equipment to administer routing diagnostic tests.

Minimum Qualifications

  • High school diploma or GED and completion of a Medical Assistant Training program through an accredited institution.
  • Two years of relevant experience.
  • Current certification as a Medical Assistant through an accredited professional organization (AAMA, AMT, ARMA, NCCT, NHA, NAHP, or AMCA).
  • Current Basic Life Support (BLS) Certification through American Heart Association.

Preferred Qualifications

  • Epic experience.
  • Self-directed with good organizational skills.
  • Communicates and works well within a collaborative team environment.
  • Able to deal tactfully and courteously in all interactions. 
  • Knowledge of health care field and medical terminology. 
  • Sensitive in working with homeless/medically underserved populations.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.